Returns & Refunds Policy
Due to the perishable nature of our fresh-roasted coffee, we are unable to accept returns on coffee beans; however, we are committed to ensuring your satisfaction with every brew. If you are unhappy with your order or have issues with merchandise, please reach out to our support team within 30 days of purchase.
Contact Support
Email our customer experience team with your order number and a brief description of the issue regarding your coffee or gear.
Review Eligibility
Our team will verify if your request qualifies for a replacement or refund based on damage, defects, or shipping errors.
Return Merchandise
For non-coffee items like brewers or mugs, we will provide a prepaid shipping label for you to send the product back in its original packaging.
Receive Refund or Replacement
Once approved, we will process a refund to your original payment method or ship out a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing